Shipping & Returns – Oz Smoke Express

At Oz Smoke Express, we are committed to getting your order to you as fast as possible. Here is everything you need to know about our shipping and returns policy.

Shipping Policy

Processing Time

All orders are processed and dispatched within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time

Once dispatched, delivery takes 2–5 business days Australia-wide via Australia Post. Remote and regional areas may take slightly longer.

Shipping Coverage

We deliver to all states and territories across Australia including NSW, VIC, QLD, WA, SA, TAS, ACT and NT. Whether you are in Sydney, Melbourne, Brisbane, Perth, Adelaide or a regional area — we ship to you.

Shipping Rates

Standard shipping rates apply to all orders. Free shipping on orders over $500. Shipping cost will be calculated at checkout based on your location.

Order Tracking

Once your order is dispatched you will receive a tracking number via email. Use this to track your delivery through Australia Post.

Discreet Packaging

All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is fully protected.

Returns Policy

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@ozsmokeexpress.com with your order number and a photo of the item. We will arrange a replacement or refund promptly.

Change of Mind

Due to the nature of tobacco products, we do not accept returns for change of mind. Please ensure you order the correct products before completing your purchase.

Lost Parcels

If your order has not arrived within 10 business days of dispatch, please contact us and we will investigate with Australia Post on your behalf.

Contact Us

Have a question about your order? We are here to help 24/7.

📧 support@ozsmokeexpress.com
📞 +61 406 745 871